Connecting Stripe

Stripe is what processes payments in eventmate, so you'll need to connect it before you can use any feature that collects money — Donations, On-Site Sales, Live Auction, and Silent Auction.

Even if you already have access to these features through your subscription plan or as a purchased add-on, they stay locked until your Stripe account is connected.

Click your account name in the bottom-left corner, then click Account to open your settings. From there:

• Subscription users: Go to the Billing tab and scroll to the Stripe Integration section.
• Event Starter users: You won't have a Billing tab — instead, scroll to the Stripe Integration section within the General tab.

Then click Manage Stripe Account to begin.

Clicking Manage Stripe Account opens Stripe, where you'll be asked for your Stripe email. This is the important part: enter the email that has access to your organization's Stripe account. If you enter an email that isn't linked to an existing account, Stripe will instead walk you through creating a new Express account.

So if your organization already has a Stripe account, be sure to use that email to connect it. If you don't have one yet, no problem — Stripe makes it quick and easy to set up an Express account on the spot.

Once a Stripe account is connected, it can't be unlinked, so double-check you're using the right email before connecting. You can always tell whether you're connected by checking the Status shown in the Stripe Integration section.