Managing your donations

To record a donation manually, click the Add Donation button and fill in the following details:

• First name
• Last name
• Email
• Amount

You can also choose to mark it as an anonymous donation. Click Submit to record it.

To resend a receipt to a donor, click the three dots in the donations table and select Resend Email. This sends the tax receipt to the email address the donor originally entered.

To refund a donation, click the three dots and select Refund Donation. When the dialog box opens, enter your name and the reason for the refund. From there you can either:

• Confirm Refund: Processes the refund.
• Confirm Refund and Email: Processes the refund and emails the donor to let them know it's been completed.

Please note that refunds take 3–5 business days to process.

Also note that eventmate does not refund the processing fee if it was covered by the donor. For example, if a donor paid $100 plus a $3 covering fee ($103 total), only the $100 donation amount will be refunded.